Shipping policy

Last updated: September 2, 2026

DaoYuan Inc. ("Daoyuan", "we", "us") operates Daoyuan Store. Every order is quality-checked, prepared with care, and dispatched with full tracking. This page explains where we ship, how quickly your order moves, and exactly what happens — and what we promise — if anything goes wrong along the way.

Shipping Destinations
We currently ship to the United States, Canada, the United Kingdom, and supported European countries shown at checkout. If your country is not offered at checkout, we're unable to accept orders for it at this time — we're expanding, so check back soon.

Shipping Cost
Standard shipping is free on every order — no minimum purchase, no code needed. Every parcel ships fully tracked. We do not currently offer expedited shipping; if timing matters to you, contact us before ordering and we'll tell you honestly what's possible.

Processing Time (Before Dispatch)
Each order is quality-inspected, cleansed, and hand-packed before it leaves us. Processing takes 1–3 business days after payment is confirmed. Weekends and US public holidays are not business days. During peak periods (major holidays and new-collection launches), processing may take slightly longer — if so, we'll display a notice in the store.

Delivery Time (After Dispatch)
Estimated delivery is 7–15 business days after dispatch, depending on your destination and customs. These are estimates, not guarantees — customs clearance, weather, and carrier backlogs can add delays beyond our control. If your parcel hasn't arrived within 15 business days of the estimated window, see "Lost Parcels" below.

Tracking Your Order
As soon as your parcel ships, you'll receive a shipping confirmation email with a tracking number and link. Tracking may take 24–72 hours to show its first scan after dispatch — this is normal and doesn't mean your parcel isn't moving. If your tracking shows no activity 5 business days after dispatch, contact us and we'll chase the carrier for you.

Import Duties, Taxes & Customs
International orders are shipped Delivered at Place (DAP) — delivered with duties and taxes unpaid. Import duties, VAT/GST, and customs handling fees, where they apply, are set by your country, collected by your customs authority or carrier, and are the recipient's responsibility. We don't collect these charges at checkout, and we can't predict or waive them. If you refuse a parcel to avoid duties, it will be returned to us and any refund will follow our refund policy — contact us first and we'll always try to solve it together.

Address Accuracy
Please double-check your name, phone number, and complete delivery address (including apartment or unit number) before ordering — we ship exactly where you tell us to. We can't take responsibility for delays or failed delivery caused by incorrect or incomplete details, but if you spot a mistake before dispatch, contact us immediately and we'll correct it free of charge.

Delayed Parcels
Carriers occasionally stall: customs queues, weather, mis-sorted packages. If tracking hasn't updated for 7 or more business days, or your parcel is running past the estimated window, contact us with your order number. We open an investigation with the carrier on your behalf and keep you informed until it's resolved.

Lost Parcels
A parcel is considered lost when the carrier confirms it lost, or when it hasn't arrived within 15 business days of the estimated delivery window. Confirmed lost means you choose: a free replacement or a full refund — no forms marathon, no arguing. We handle the carrier claim; you get your piece or your money.

Damaged or Incorrect Items
If an item arrives damaged, or you receive the wrong piece, contact us within 30 days of delivery with your order number and photos of the item and packaging. We'll arrange a free replacement or a full refund — whichever you prefer.

Order Changes & Cancellations
Need to change an address or cancel? Contact us as soon as possible. Orders can be changed or cancelled until they are dispatched; once a parcel is on its way, the shipment is subject to our refund policy.

Contact
Questions about shipping? Email support@daoyuanstore.com — real humans, replies within 2 business days.
DaoYuan Inc. (dba Daoyuan Store), N Gould St, Sheridan, WY 82801, United States